I had a shock after finding out that I don't exist in the T-Mobile's rebates database.
I had bought 2 Motorola V300 phones on May 31st 2004. I mail the rebate forms with the original barcodes from the boxes of the phone and other documents that they asked. I called back after a few days and the rebates representative could locate me in the database and acknowledged the receipt of the rebate and at that time I also made a address change with them since I relocated.
Now on December 14th I called back to check the status of the rebates and guess what - they cannot locate me in their database. I was surprised. I spoke to a supervisor and the supervisor said she cannot do anything unless I send her the original barcode from the phone box. Now How can I possibly send it as I already mailed it with my rebate form. I told her I have a copy of the rebate forms that I filled out online and I can send her that. But she insisted that she cannot do anything without the original barcode and she also said that I may get the original barcode back only if the postal department send me a return mail.
My question is what is the need for me to keep a copy of the rebate form when it is not accepted as a proof of rebate submission. Why should T-Mobile advise the customers to keep a copy of the rebate form? And How can I just disappear FROM THEIR DATABASE.
I suggest everybody not to deal with such unethical companies.
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