Complaint / Review
Wirefly Mobile
TMobile Motorola RAZR V3 In July I sent all documents needed to get the rebate and it is now Sept and they tell me they have not received my rebate forms. Their policy is that if they do not have the original UPC label than I am out of luck. Ripoff

T-Mobile Motorola RAZRV3 has the rebate program and the phone come from Wirefly mobile.

At the time that I purchased the phone they had a $50.00 rebate and when all the forms and original UPC is sent to T-Mobile they will send the rebate within six to eight weeks well I sent an email asking them where the rebate is and this is what they had to say. I have sent everything like they said, and I made copies of everything I sent. Below is the response I got from them.

After further research into the information that you have provided us with via your e-mail. We are not showing a record of ever having received a submission with any or all of that information included. If it is possible there are any other names, addresses, or mobile numbers on this form, please submit that information and we will be more than happy to search for those contents as well.

Another possibility is that you may not have mailed your submission to our department. It may have been a customer loyalty rebate, manufacturers rebate, dealers rebate, etc. If this is the situation I would suggest contacting the location where you purchased your phone from for any contact information for those processing centers.

If it was mailed to this facility less than 6 weeks ago please allow us up to 6 weeks to receive and enter the information into our system. If it has been more than 6 weeks since you mailed your submission to this address we do apologize however after 6 weeks we have to assume that your submission was lost in the mail on it's way to us. As our rebate form does state, T-Mobile is not held responsible for for any lost, misdirected, or mutilated mail.

If you still have the ORIGINAL UPC barcodes please contact us for further direction. If you no longer have the white sticker label, per the instructions on the rebate form, we cannot, under the terms and conditions of the rebate, validate the phone. The original version of this label has a unique code, which indicates purchase of an authentic T-Mobile phone or device. The unique copy of this label must be included with the rebate submission or T-Mobile cannot credibly verify the originality of the phone.

We apologize for any inconvenience this may have caused and thank you for choosing T-Mobile.