We ordered a camcorder for our 9 year old grandson on December 6 (order #4079685). On December 12 we were advised that the item was shipped. The web site led us to believe that if an order was placed by December 10, delivery was guaranteed by Christmas.
On December 22, we opened customer request ticket #982194 inquiring as to the status of our purchase. To date we have contacted the company, via email and phone, more than 5 times without satisfaction.
On December 25, the company admitted to having a shipping error and asked us to return the item for a full refund of the price, excluding shipping, for store credit. As we still haven't received the item, this is not possible and refused store credit.
The latest communication from the company was on December 29, "I advice that you refuse the item upon delivery and when it is returned to us we will queue your refund to be processed. We cannot process a refund since the item is not in our hands and is being shipped to you."
Since we were not able to wrap a present for our grandson, another purchase was made locally. We do not want the camcorder that wasn't delivered per the guarantee. We want a full refund of the original purchase, including shipping.
Nomorerack you have all the information you need. Refund our money, not store credit! It's your choice to make this right or not.
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