I am the most recent victim of nomorerack.com. Order placed 11/28, money taken 11/28, still no items 12/21... Email from company about 'problems in CA port, blah blah blah. Promised in writing, refund if items weren't received by 12/21... So I emailed them.
So sorry, too bad, you get a site credit. Yea, NO
From the bottom up obviously... Now... Complete silence, even took the liberty of removing my comments from their Facebook page, and blocking me
From: comDate: December 21, 9:46: 10 AM ESTTo: Nomorerack Subject: Re: [Nomorerack] Re: Customer inquiry submitted via nomorerack.com [dab8009e9ee961a11a35d6b870ba1361]Reply-To: Sam
A refund of store credits? No... I expect the refund back to the card on file within 5 business days, or i will be pursuing a dispute with my credit card company.
Per your email on Dec 14 @ 09:25 (see below), If you do not receive your item by 12/21. Please reach back out to us and we will give you a full refund a credit for the inconvenience
I didn't receive the first order i placed with your site, why would i try again?
# Please do not write below this line #Ticket #875934: Customer inquiry submitted via nomorerack.com [dab8009e9ee961... Your request (#875934) has been updated. To review, comment and reopen the request, follow the link below: http://nomorerackcom. Zendesk.com/tickets/875934
* Dyana, Dec 21 09:39 (COT): Hello Shxxx,
Thank you for writing in. Always here to help.
I apologize for the inconvenience for the delays you have experience in receiving your order. Sometimes due to unforeseen circumstances we are unable to deliver exactly what was promised, but we strive to ensure we make it right for you. Due to shipment delays or for not receiving the items, I have gone ahead and posted a refund of store credits into your account for the price of the item not received. Please do log in to verify that it has been successfully added. Please be advised, that for refund credits, there is no minimum purchase required or any other restrictions. You are free to use your credits however you please. Again we are very sorry for the inconvenience.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
* Dyana with Customer Care Nomorerack - 8 Daily Deals!
, Dec 21 08:55 (COT): refund please - Order:# 3793078this was my first order with you guys, and my last
Sam%From: * Dyana To: xxxxxSent: Friday, December 14 9:25 AMSubject: [Nomorerack] Re: Customer inquiry submitted via nomorerack.com [dab8009e9ee961a11a35d6b870ba1361]
* Dyana, Dec 14 09:25 (COT): Hello Shbhb1221,
Thank you for writing in. We are working hard to reply to your inquires as quickly as possible.
We apologize for the delay in your shipment. Typically our orders ship within 3-5 business days. However, due to the holiday shopping volume our suppliers are backlogged in getting orders out. They are in part backlogged from the strike at Long Beach California Port which is a major entry port for our shipments. We are working around the clock with them to get your shipments out as soon as possible.
If your order was placed before Dec 10th, we guarantee delivery in time for Christmas. If you do not receive your item by 12/21. Please reach back out to us and we will give you a full refund a credit for the inconvenience. Going the extra mile for our customers is very important to us and we always strive to deliver a superb consumer experience. Thank you for your patience.
Regards,
* Dyana with Customer Care Nomorerack - 8 Daily Deals!
Shbhb1221, Dec 13 00:29 (COT): A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form
Name: samanthaEmail Address: xxxxxMessage: i would like to know when my order is shipping. Today is the 13th business day, and you all took my money on 11/28. Normally a consumer would not be charged until the items ship.
This email is a service from NomorerackMessage-Id: K13P3VG9_50d474999347e_1f7b168026c36724ec_sprut
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