My cell phone bill has been incorrect for the past seven months. I have called and spoke with numerous representatives and no one is able to help nor do they care.
I continuously pay my bill every month and the charges just roll over into the next month appearing that I had not paid, although my checks have in fact been cashed cleared and taken out of the bank.
I have a contract that states there is no-roaming yet I've paid a total of $183.83, in roaming charges. On most occasions I kept a log of my calls and at the end of the day when I would call and confirm with Verizon to discover the minutes would often be doubled.
When I asked to speak with a supervisor I was transferred at least four times and then finally hung on.
My plan is suppose to be $90.00 a month, yet the bill for this month is over $360.00.
In January I was told that my bill had not been paid, and the day after my check cleared the bank my phone was turned off, and would not be turned back on unless, $200.00 was paid. Wait a minute ALL of my bills have been paid in full. I have the bills and the cleared checks.
When I requested the two phones be turned off they told me it would cost $189.00 per phone an of course you pay for all your UNUSED minutes at. 35 cent per min. So I'm forced to pay these crooks to save my credit. Does anyone know of any class action law suites, maybe I'll starte one. I'm tired of being mistreated and abused. STAY AWAY!!! FROM VERIZON WIRELESS
Kim
houston, Texas
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