My husband and I bought a new 50 gal. Water heater, drain pan, and a 3 year warranty. The contract plumbers form Northern VA who came to install the water heater forgot the $79.99 drain pan we paid for when we bought the water heater. They installed the water heater, but we have been trying for over a week to get them to come back and install the pan. The water heater installation was supposed to have been inspected within 5 days according to MD code. I have spent hours on the phone talking with Sears "resolution staff", but have not gotten the problem resolved. The plumbing contractor is rude, and almost impossible to get by phone. I gave up and called for a plumbing inspection knowing that the job will be failed because it was not done within the prescribed time window. I'm hoping this ding on their record will jar the contractor and Sears to get moving.
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