HH Gregg Does NOT support customers when the product fails. HH Gregg has great customer service when you are purchasing. The problem lies when there is an actual problem with one of their products. Then the customer service is lacking, to say the least. After spending around $2500 on a refrigerator, 4 months later it was completely dead. HH Gregg simply said contact LG, which I understand they aren't the manufacturer. After 2 weeks of problems with LG they finally decided it needed replaced.
This put us back in the hands of HH Gregg. Where we were informed by corporate that it would take 1-3 days to for them tofile the swap claim, and then another few days to deliver the refrigerator. So after 2 weeks with no fridge, we are now going to have 3-4 weeks. Simply because HH Gregg does not stand behind the products they sell.
There is no reason why I shouldn't be able to go to the local store, give them the paperwork from LG authorizing the swap and having everything completed and a new fridge installed in 48 hours. Other stores in the area do exactly this if there is a problem with an Appliance. I will never purchase another item from HH Gregg. If you can't support your customers in the purchase and in the service, then there is no need for you to get my business or anyone's business that I know.
I hope others learn from my lesson and spend there money with businesses that truly back the products they sell.
0 comments