We bought an heating/ac unit from Sears a few years ago. It was defective and Sears had to fix it. Because we no longer trusted it, we bought a service contract/extended warranty on it. A few weeks ago the AC stopped working again. We called for repairs. The first appointment was not available till almost two weeks later. We sweltered in temps that went up to 100 degrees. The day came and NO SHOW / NO PHONE CALL. My husband had taken off work. He called, and was told the repair people had been overbooked. We were put to the BACK OF THE LINE and were given another appointment for a week and a half away. They were supposed to come between 8 and noon. It is now almost 1:30 and NO SHOW/NO PHONE CALL. This is unacceptable. Sears does not care about its customers.
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