Item color was misrepresented online. Before placing initial order, called ATG Stores and specifically asked about return policies. After placing order, never received an invoice. One month AFTER order, they emailed that item was BACK ORDERED. Two weeks later, they emailed shipping notification. Two weeks after that, FINALLY received item, only to see that color was not as online. Called and was told that return shipping would be $300-$400. Emailed company to dispute return fees
based on misrepresentation of item color and return policies.
Have been calling for two weeks, only to have matter unresolved. Customer reps do not give you full ordering/returning information, do not respond in timely matter, do not understand customers issues, refuse to resolve issues in an ethical way. I was also hung up on by rude customer rep, placed on hold for a long time just to reach a manager, was given attitude when finally speaking to manager. Unfortunate situation could have been prevented if company was honest about return policy when asked. After my own experience and reading bad reviews on different websites, I would advise EVERYONE against ordering from this company.
*Also, now that I have been posting reviews, a rep named "Taryn" promises to resolve the issue, yet when initially trying to talk to company on the phone, was told that there was no one in a higher position that could or would handle my case. But after I write a review, I am instantly messaged the same script. This company is out to scam you, BEWARE.
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