I had an issue with my unit freezing up. They came out and replaced the freon and sold us a service contract. They performed the first service and everything seemed fine. About 1 week later we noticed water seeping up through the hard wood floors and called them per our service contract to come out. The service call was supposed to be at no extra charge per the service contract. However when I called I was told this was an "After Hours" call and if the leak was not due to the freon then I would not only have to pay for the service call but I would also have to pay a premium.
I wound up fixing the leak myself but the hardwood floors were ruined.
Since that time I had been trying to work with them to get the service agreement removed and my money refunded and to get my floors repaired. I was told the fine print said that the contract was non refundable even though it had been less than 30 days and that the wood floors were not their fault. I was told their paperwork said they came out for a leak in the a/c unit and the guy wasnt sure why the dispatch wouldn't send someone to look at the leak when i called. He then said I would have seen the leak immediately after not 1 week later. So he basically said I was making the whole thing up to get my wood flooring repaired.
As you can see they probably tell their dspatchers to advise of fees before they send someone so they can charge you for that. Then if you dont play their game, they try to make it seem like you are trying to get something for nothing. Oh and was all done over the phone, they did not even send anyone out to look at the damage afterwards.
I have since filed a complaint with the Better Bussiness Bureau and I will be filing a small claims lawsuit. These people are as shady as it comes. I can only believe the positive comments are from people that work their.
I would definately advise staying away.
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