TruGreen is a terrible company! They lie and make all kinds of promises to get your business then treat you like crap! The service tech ignore specific instructions on the work orders. Mine was told to ring my bell before starting an application, he didn't. I contacted the company to report this and they assured me it would never happen again, it did!
My son happened to see him one time and told me.in the two or three minutes it took to slip on clothes and go to the door he was done and in his truck driving away!
Don't get me started on the terrible, rude and unprofessional customer service! They burned the heck out of my grass and then made all kinds of excuses! They tried to tell me it was worms and wanted to doanother type of application but they were not sure it would fix the problem. Why would I pay for something they might or might not work?
Frustrated I canceled my service and they agreed to reverse my last bill. Several months later I was still getting the bill. I called each month I got a bill and was told, "don't worry about it we will take care of it." Well today I got a notice from a collection agency! Mad doesn't begin to describe how I felt when I opened the collection notice.
I called the collection agency and they connected me to TruGreen. The woman that answer the phone was rude and went so far as to call me, "partner!" Well I then find out that the previous manager and service rep manager are no longer employed there. The new manager gets on the phone and clearly isn't interested in what I have to say. He wants to come out and view my lawn. FOR WHAT??? These incidents happened several months ago. Did they really think I left my lawn the hot mess they made it!
Long story short the new management doesn't feel they should have to honor an agreement that was made by the previous management. All I can say is DON'T USE TRUGREEN SERVICES!!!
You will most likely be just as disappointed and frustrated as I am right now.
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