Complaint / review text:
I've posted this review on Google Reviews as well, Ive had such a positive experience with this company I would like to make sure that all who research them find my experience and take it into account when evaluating this company to provide them with support.
I can be contacted at [email protected] with any questions about the validity of this review.
With a family of 5, and 6 different computers in the house, we've had our share of computer problems. Over the past several years I can recall many experiences with the area computer repair shops many of them meeting expectations, but never exceeding the service standard that I look for before giving a company my repeat business.
I most recently came across Secure Remote Support on a Angies list listing where they have a very positive following of customers as well as positive reviews.
I hired Joe, from Secure Remote Support, on July 11th to repair one of our computers that had a problem with receiving email through Outlook Express. It had worked for many years then all of a sudden quit connecting properly.
Joe and another technician (Sam, I think?) connected to the PC, offered up a in stone price of $79.99 to repair the problem and a time frame of 2 hours. They were able to meet the timeline provided as well as the price they quoted me. During the work, they upsold me on a optimization service for $25 extra. Because it was guaranteed to speed up the computer, I took advantage of this offer. It did speed up the computer noticeably and my husband is quite happy with the computer now. It is void of any problems or glitches and works very well.
After this service was complete, they offered me a discounted price on optimizing and cleaning up our families other computers. We took them up on this offer based on the service that was provided on our first one and connected them to two other computers that were older and experiencing slower than normal operations.
Im very happy with the work provided for our families computers. The quality of service has been outstanding, the customer service has been the best i've experienced thus far in the service industry in a long time.
I highly recommend this service to anyone that is looking to have their computer repaired.