On December 1, I called Empire Today to complain about Empire and its service. I am not complaining about the quality of their work, but the lack of consideration to their customer.
I had Empire to install some carpet in my bedroom, bathroom and down the hall. They talked me into buying the most expensive carpet they had, saying that I needed a good carpet that would last. After the carpet was laid I found that I was allergic to the carpet. I wanted them to change out the carpet and put in a lower nap, one that would not give off lint so readily. I was willing to exchange the more expensive brand for a cheaper carpet and will pay the same price. They told me they could not do that, which I had to pay for new carpet. I would have to pay the $3584 dollars plus the price of the lower grade carpet. After paying $1000 dollars cash down, I would own $2584. I think this was very unfair.
First Empire told me for them to do something about the carpet; they need a letter from my doctor (letter enclosed) saying that the carpet made me sick. When I got the letter, Empire told me that they could not do any thing about the carpet because they could not use the carpet, they would have to throw it away and that I would have to pay an additional amount to install carpet that would not aggravate my allergy.
Someone came out one time and looked at the carpet, took the measurement of the pile, and told me that there was no defect in the carpet. I told them I was not looking for defects. I wanted the carpet removed. They told me that they would get back with me, but they never did. I finally called them, after several tries they finally told me that they would not remove the carpet, if they did I would have to pay for taking it up and pay for another carpet.
I am a severely handicapped senior citizen on medication and cannot use my handicap equipment, I cannot go into my bedroom, because it makes me ill. I cannot breath. If I stay any length of time in the room I have an attack. I have slept in that room with carpet for 35 years and I have never experience anything like this. I told them I wanted a non-allegenic carpet. They aasure me that the carpet would not affect my allergies. I wanted a good quality carpet, so I went on and bought the carpet, not knowing that I would be allergic. The carpet is vacuum everyday and I am still getting lint from the carpet, the lint has some littlee crystal like substant it it. The only thing I want them to do is change out the carpet for a lower nap and I was willing to pay for the more expensive carpet. I just want them to keep the price just as it is.
Empire refuses to give me anything in writing, letting me know what decision they have made. Verbally they told me they would not do anything. I asked them to put that in writing, they refuse. I have not heard from them one way or the other.
Here is a chorology of the events I have talked to them:
Installed carpet on Oct 22.
Got sick could not breath at 11 o’clock PM.
Went to emergency at 12 midnights on 23.
Went to the medical doctor 3 times because I was getting sick every time I went in the room. My doctor suggested that I move out of the room.
Moved out of the room on the Oct 29.
Called Empire on Nov 4,5, 6,24, and 25
Empire sent someone to look at the carpet on Nov 19.
Called Money Bank on Dec 1.
Waiting for a solution from Empire. Have not heard from them yet.
Wrote to BBB waitign for resolution.in the meantime I can not use my handicap equipment.
I will never recommend any one to Empire Today. They charged me a rediculous price for some carpet I could have gotten from a home interior store and still yet some carpet I could have gotten from Lowes for $2000 cheaper.
Sincerely,
Bettye A Lynn
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