Their sales people only care about closing the sale and explaining the product. She wouldn't even tell us the name of the hardwood. We were told that engineered hardwood was very strong, but this product was of poor quality and they weren't willing to do anything about it. We were told to go to the ...
I called Empire after seeing it on TV saying 60% off. They came, and the salesman was great. He gave me a price I was happy with, then he called his boss, and then what they showed me was not 60% off. That is why I called them. Never again will I deal with Empire. They knew we called because of the ...
Was told by installer that the carpet would be installed on Monday. Monday came - no carpet, then I was told Wed. Would be install - Wed. Cam no install, and then was told no later than Friday and Friday came and still no install. Said they would work all day Sat. To get it done on Sunday and a ...
I had the option to use another company for the same price and I am beating myself up every day for deciding to go with Empire! I was promised compete satisfaction when ordering my hardwood floors. I complained from day 1 of installation, and one month later the issue is still unresolved. ...
Empire today??? It should be called empire when?!!! They left me waiting for three hours for someone to show up at the house i am buying and wanted it all in hardwood floor!!! It was a big project and they couldnt care less!!! Attention in costumer service terrible the 4 times i called, one lady ...
Do not ever use Empire. If I did my research I would have known better, but I did not. I am not even sure where to begin. I guess I will start with the sales rep told up we could contact her whenever we needed. This was absolutely not true. She was very unreliable and did not answer our calls. The ...