We used Empire for new carpet a few years ago. First, the sales rep talked me out of the carpet I really wanted, then the carpet I finally chose wasn't available next day... Or next week. I ended up having to wait 3 weeks. They sent 2 men who could not speak English or run a straight line, and the carpet down my stairs was installed at an angle! And the free tickets to an amusement park turned out to be "discount" tickets we still had to pay for. Empire refused to fix the mistakes. After looking at this horrible carpet for a few years, I finally went to a local carpet company and they will be replacing Empire's work next week. To this day, I CAN'T STAND the sound of their commercials... They make me so angry.
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