We hired aaa pool suppy to repair the tile and coping on our inground swimming pool. During the estimate process we were told that this would be a 2 day job which is even stated on the written estimate. The job ended up taking a total of 1 week to complete and was a horrible job at that.
We were also told that the job could be completed without draining the entire pool but after the first day of work that changed. We were responsible for wasting 12500 gallons of water and paying to replace that water to fill the pool back up to its original level. Our coping is so unlevel and still has masonary all over it. The tile cuts were made so uneven it is obvious from 100 feet away.
During the Estimation process aaa pool supply recommended we have our deco-seal replaced to the tune of 500$. We were promised that this would make a water tight seal around our pool and would extend the life of our deck. Exactly 1 month from application the deco-seal is falling apart.
We were given a 1 year warranty on work performed but now they are telling us that we just need to replace the whole deck. Actually I was told be the contractors wife that they "usually do not replace deco seals when it is so hot" This was news to me and my husband because her husband was so pushy about how important the seal was!
I was promised that the contractors would come back and clean the brick coping and tile and that has not happened. Of course they will not return phone calls or email and just today I received a letter stating their position. The letter states they will not repair or warranty work and would be glad to give me a free estimate on more work. Do they think I'm crazy or what why would I hire them to even sweep the pool. They are obivious crooks and not very professional at what they do. I just hope that this prevents others from suffering from their cons.
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