Job was to install laminate flooring in 2 bedrooms. The job was scheduled for July 1st. I called on June 30 to reconfirm since I would have to take-off from work. I was told by owner's wife that the installers would be at my house between 8:30 and 10:00am. At 10:30am nobody showed up, so I called the store. I was told then that they were finishing a job and would be at my house after lunch, the latest at 1:00pm. At 1:30pm I called the store again and was told that they were "five minutes away from getting the material and then they would be at my house at 2:00pm sharp." At 2:30pm I called again and was told that their truck was broken at the highway. Well, enough is enough. So I decided to cancel my order. If they can't keep appointments as agreed, they will lose business. When I called to cancel, I spoke with Chris and Heather. Owner's wife Melissa was "out of the office". Chris (who had been at my house to take the measurements) was embarrassed and apologized, explaining that my material was NOT EVEN in the store. Heather was also embarrassed and apologized. If you are not truthful to your customers, you will not have my business at all and should not be recommended to anybody.
0 comments