I contacted Main St Fuels / Propane Guys to have my gas grill serviced as the burners were rotted out. I gave them my contact info and was told the serviceman, named Chris, would contact me. After contacted them several more times, i was finally able to have Chris call me.
I attempt to have Chris come to my house and he was never committed on an actual date. I told him to go to the house and look at what had to get done and let me know. Chris never showed. This went on for 3 weeks. I was attempting to have a 4th of July party, like everyone else wanted to.
I called the office again, and this time i spoke with a co-owner, who stated that Chris was goin to call me back. I called Chris the next day and he told me that HE was havin his 4th of July party the next day (being Sun the 4th) and he hung up on me.
I went to the store today and was able to speak to the same co-owner in which i had the previous conversation with. He couldnt explain to me why Chris never showed up. At that point, the other co-owner came from the back room and was extremely agitated that i was in the store complaining.
The 2nd co-owner stated that" he heard enough of me complaining and i had to go, and he hoped i felt better now ". Nice sustomer service. Everything has been documented with phone calls to his place of business, Main St Fuels / Propane Guys, but yet he am the one who gets agitated when i dared complain.
The 2nd co-owner stated that he needed a $30.00 deposit before they sent someone out, which was never told to me, in the approx 8 telephone calls i had with them. I told him i was never told that, and id of come in to give the deposit had i kn own, and he asked his co-owner who stated " i forgot to tell him about that ". They cant communicate between each other, let alone with a customer.
So after being dragged along patiently for 3 weeks, and having to borrow someones bbq, while Chris was home havin fun at his after hanging up on me, i get yelled at and basically thrown out of the store by a guy whos barely taller than the counter and has a big mouth.
AVOID THIS COMPANY!!! Word of mouth is huge!!! Dont put yourself in the same position i was put in. They are incompitent
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