We have been a member for 11 months and have called them for service to our toilet, refrigerator, microwave and bathroom sink. We have been told each and every time that the the particular things that were broken on these items were "NOT COVERED." They were rude and made it very clear that they were just looking for ways to say "sorry, that's not covered." I tried to reach someone within the company that could resolve one or all of these matters or at least talk to me about my frustration and was continually hung up on or forwarded to voice mail that I guess no one checked.
We have been trying to cancel our plan for months now and they (the very unprofessional receptionist's) say they will take care of it and then they charge our credit card the next month as if the conversation never took place.
In the meantime, we have a broken faucet, microwave and refrigerator and they are still making us pay. Luckily the toilet only backs up once a month now. The money we have paid them for membership and the $50 fee we got charged each time they came out to tell us it's not covered could have EASILY covered all of our repairs and then some. We are left with the question... Why would anyone become a member? Do they cover anything? Most likely not because they leave themselves enough wiggle room in their fine print for their favorite slogan "Sorry, that's not covered."
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