American Home Shield AKA AHS, not only does not provide all services as they advertise, they refuse to provide services per their written contract even when customers are left without a/c, electric, or appliances.
AHS tries to enhance their profits by making homeowners wait with utility services, a/c, or broken appliances by demanding that their service tech companies who show up at a customer doorstep for alleged service, provide them with a parts list of what is needed for repair.
AHS then refuses to pay the service companies for the parts instead ordering the parts themselves so they don't have to pay the service companies. This process takes an extra weeks at times causing the customer mush delay in repair.in our case it left us without air conditioning for over two weeks during the summer when the outside temperture was 112 degrees.
Our family was forced to go without a/c for two weeks on one occassion waiting for AHS to get parts then an extra week for scheduling for repairs.
On another repair visit AHS refused to replace covered house wiring which did not occur from spike or outage on a friday afternoon and left us without power until we could get another repair company on Monday to effect the repair.
AHS Home Warranty services should be avoid at all costs as well as Coldwell Banker Home Warranty which conducts business in much the same way.
Homeowners should find attorneys willing to file class action lawsuits against AHS for deceptive business practices, maybe then hurting them in the wallet will help although probably not cure their business practices.
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