I purchased a home in November and the sellers provided me with American Home Shield home warranty. Well, when we started having the GFCI switch continue to go off in the bathroom, we started investigating.
My husband and I found that our garage outlets, the pool outlets and all the exterior outlets are off the bathroom outlet, not their own.
I wasn't sure if this was covered or not; if it was - then the $55.00 service fee would have been far less expensive than paying an electrician on our own. If not, then we would just hire our own electrician to separate the wiring and add a dedicated breaker for the pool.
I reported the problem, but instead of telling me up front that it was improperly installed and not a covered item, they sent 2 electricians to the home. They did nothing but tell me what I already knew and that it was "improperly installed" and therefore, not covered. Oh, and they mentioned that they don't come over to change light bulbs either!
I phoned AHS to ask why they didn't tell me it wasn't a covered item and save me the $55.00 and the 3 days waiting. They said they are just regular people and didn't know if it was the problem or not. I told them that I am not accustomed to paying someone to come to my home to tell me what I already know.
The AHS supervisor called me the following day. She was just as rude as the electricians and I told her that her customer service attitude was terrible since she kept interrupting and acted as if I was wasting her time. She told me that they don't know anything (I agreed) and they would never refund me my money.
I am angry about the quality of workers they sent, the wasted time and money and the rudeness of the AHS staff. I was going to renew my policy this year, but I don't think they will ever cover anything - but will be happy to take your money time and time again.
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