I purchased a John Deere lawn mower from them a couple of summers ago - I had a lengthy conversation with the sales guy as to what their warranty entailed - he went on and on about how much better of a warranty that HD had over John Deere. I pointed out that I am a single parent, I live out in the country and do not have a way to take the mower in for service - I need an agreement that provides for that, and if HO does, then that is for me - well, when I called the 800# to schedule the service all is honky dory with the agreement until I am told that their service does not provide for pickup and delivery - we went back and forth and back and forth - of course, everyone at this point has selective memory - I suppose what made me the most upset was the incompetence of their employees - I had not only a store employe elk but and internet employee as well, tell me that pick up and delivery were covered under the agreement - and then others that did not - when I asked for a refund of the 4 year agreemnet I had purchased, they declined - even after my reporting to the BBB - nothing was done — nothing - I finally did hear from an area rep that managed to get someone to pick it up to have it serviced, but that took weeks - and I got the runaround even further - I'm telling you, if you know what is good for you, do not use Home Depot for anything that you do not just absolutely have to have - their employees are poorly trained and they are appartenly just in it for the sale - not a damn bit concenred with customer service.
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