I purchased a John Deere lawn mower from them a couple of summers ago. I had a lengthy conversation with the sales guy about what their warranty entailed. He went on and on about how much better a warranty HD had than John Deere. I pointed out that I am a single parent, I live out in the country, and I do not have a way to take the mower in for service. I need an agreement that provides for that, and if Home Depot has one, then that is the one for me.
When I called the 800 number to schedule the service, all was fine with the agreement until I was told that their service does not provide for pickup and delivery. We went back and forth and back and forth, and of course everyone at this point has selective memory. I suppose what made me the most upset was the incompetence of their employees. I had a store employee and an internet employee as well tell me that pickup and delivery were covered under the agreement, and then others who said they were not.
When I asked for a refund of the 4-year agreement I had purchased, they declined, even after my reporting to the BBB. Nothing was done, nothing. I finally did hear from an area rep who managed to get someone to pick it up to have it serviced, but that took weeks, and I got the runaround even further.
I am telling you, if you know what is good for you, do not use Home Depot for anything that you do not absolutely have to have. Their employees are poorly trained, and they are apparently just in it for the sale, not the least bit concerned with customer service.
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