I have been a dedicated customer for many years and have four items that I pay for monthly. I referred a customer and tried to collect the $10.00 credit I was told I would get. My payment on the item I wanted to use the credit on was $73.00 (11/01/07), and I paid the remaining $63.00 with my debit card. Christy, the manager, put in the $10.00 credit for me.
On November 15, when I went in to pay on my other items, my receipt said the payment on the credited item was still due, even though I had paid it. Christy told me she would fix it. On the 26th I went in to make the last payment on one of my items, and I later noticed the receipt said the credited item was still due on 11/15. They said nothing to me about it while I was there. There was a message on my cell phone saying, "You need to come in and talk about your agreement."
When I got to work, there was a message for me to call Aaron's. I called right away, and Christy told me they would fix it. Then at 8:30 pm on 11/26 I got a call from Aaron's asking when I would be in with a payment. The girl put Christy on the phone, and she said that because I was in bankruptcy, the $10.00 referral credit could not be placed on my account.
Is there an asterisk at the bottom of the referral paper saying that someone in bankruptcy cannot collect the $10? And how does Aaron's know that I am in bankruptcy? The signs say "No Credit Check." I did not include anything about Aaron's in my bankruptcy. I have always paid on time, and everything in my house I purchased at Aaron's. Bankruptcy is never a problem when they want to make a sale.
When I come in for a payment, they always ask if I need anything and say they can deliver the same day. No problem. I need someone to explain this to me. The people running the Douglas, Georgia store have no clue. To me it is discrimination. Please refer this to someone above the general management, because Christy and Chris at the Douglas store are the ones who told me my bankruptcy was the problem and that the computers are set up that way. They also said there was nothing they could do about it and that they did not create the system. When I asked for the home office phone number, I got a stuttering "Why?" and never got the number.
She said about 20 times that she would give me the $10 out of her own pocket, but it is not her responsibility. She said she would do that to keep me as a customer, that she values me greatly, and that I am a great customer. I do not understand why this is an issue. You refer a new customer and you get a $10.00 credit on your account. That does not sound difficult to me. I tried to send a message through the Aaron's website. The Contact Us page lets you fill in all your information, but there is no button to press to send it.
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