This company is a total RIP OFF! They are over priced. They DO NOT install next day. They subcontract local carpet installers and sellers to do the installation. They do awful installation work, and the people who installed my carpet couldn't even speak a lick of English so I did't have a clue what they were talking about.
I had carpet installed in my house in July and 6 months later while vacuuming a seam came up and pulled out of the carpet which left a huge "bald spot". I was told my a professional carpet installer recently that it was due to improper installation and there have been several other areas that have recently came up and could easily be pulled out but we have to trim them down to prevent this obviously something you would not expect with 6 month old carpet.
When we first reported this after several attempts they came out and took neasurements and in not very good english stated that their boss would contact us and setup a time to fix the carpet. After 2 months of trying to get some kind of action we spoke to empire and they said they would put an urgent work order on this, NEVER happened.
So we tried and tried and finally got in touch with someone again and said that they would send someone out to fix the carpet which ended up being the same people they took measurements again and said that their boss would contact us. This time I got his number and name, and after 2 weeks of not hearing anything we called him and he said he didn't know what we were talking about.
Now this was only a few weeks ago that we incountered this and wouldn't you know it, it just so happens that our 12 month installation guarantee has ran out and there is nothing they can do about this. So in short I want to warned everyone out there to stay away from these people. The bank that they use for their financing even told us that they have had so many people to complain to them because they can't get in touch with anyone else to complain to so that should tell you something there.
We finally had to pay someone to fix our carpet because we are selling our house and looking back I wish that I had gone locally instead of using these con artist. Beware!
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