I have a home improvement dilemma. Bil-Ray (a Sears company) of 40 Elmont Road, Elmont, NY 11003 installed a new roof and vinyl siding for me last year August. I have since discovered that the insulation under the siding has huge spaces between the insulation. How I came to discover this issue was in December when my kitchen pipes froze. The plumber needed to access the pipes from outside so I removed a few of the vinyl slats and discovered the situation.
I did make contact with a customer service rep, Sheila Cavollo. She contacted the actual contractor, Angelo, who told her that the surface of my house is stucco which is an uneven surface. Therefore the insulation had to be floated. I consulted with 3 licensed contractors who have said that this is incorrect.insulation with spaces is like a coat with holes in it. What is the point?
Also, the roof was installed using the old flashing which is badly damaged. According to the contractors I have consulted with, the old flashing which is in very bad shape can shorten the life of the roof. I have pictures to support my claims.
Bil-Ray has not responded to any correspondance. I am put into voice mail everytime I call them. Customer service referred me to Mike McPartland, Quality Assurance Manager. Tel # 516-616-4200. He has never responded to any of my 3 returned receipt letters. He never responded to my voice mail. I fear that my time will run out to complain to them. I've been complaining to them since December.
The contract will be one year old in August. I need help, I need a voice. I need them to pay attention. What I want from them is to either correct their work or refund my money. The roof was $6,300 and the siding was $18,600. I am a single woman trying to take care of my house properly and this is what I have to deal with. Please please help me.
I complained to the BBB. Not until April 15th did I get a response from Mike McPartland, Quality Manager. Well, not really a response to me. It was more like a copy of his "statement of position" which he sent to BBB and copied to me. Basically he reiterated the original explanation which was, the surface of my stucco house is uneven blah blah blah".
Jamaica
New York, New York
U.S.A.
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