We purchased a home on 7 and part of the package was an AHS Home Warranty which was supposed to cover: Dishwasher, built-in microwave, cooktop, ductwork, heating, trash compactor, electrical system, plumbing, water heater, garbage disposal, range/oven.
We had a problem with a fairly new dishwasher that came with the home and decided to use our Home Warranty. I was a bit leery of using it considering that I had seen numerous consumer complaints strewn all over the Internet, but took a chance anyway. Scott Innovations came out to check out the dishwasher problem and I paid them $45.00.
The technician was here looking at the dishwasher not more than 10 minutes when it was determined that a clip had come off the heating element and melted the tub. Which meant a new dishwasher. This is what he told me and he didn't say anything about denying the claim. My husband received a phone call a few minutes later with the decline and was told that it was not due to wear and tear but rather it was negligence, stating that something from the top rack had fallen onto the element to dislodge it from the clip.
I noticed nothing out of the ordinary about anything falling into the bottom of the dishwasher since we've had the home and I am always rather specific in how the dishwasher loaded and dishes get handwashed first before being placed into the dishwasher. For them to make an accusation that there was obvious negligence is purely an opinion and there was no negligence.
When disputing the denial, I was granted a second opinion
from another one of their listed contractors. I called the contractor to set up an appointment and he mentioned that he also received "quite a history" about the dishwasher from AHS (in his exact words). Basically telling me that AHS gave them their findings and conclusion from the first contractor. This does not make the 2nd opinion an unbiased one - the whole purpose of a 2nd opinion was to determine if AHS was responsible for replacing the dishwasher under the warranty and I don't believe they have a legal right to give this information to the second contractor who is supposed to write his own diagnosis independent of what was found by another company.
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