On November I was contacted by a Rain Soft water system agent to install a water softener machine in my new house, because the water from El Paso, Texas is "too hard to consume".
They work good in my mind, because finally I agree to buy the system, but this water softener machine never worked, since the very first day.
I called the local company here in El Paso, they come once and they reported that the machine is inoperable, but never fixed.
I tried several times to contact the main office in Illinois, but they just make fun of me.
The system has a lifetime warranty and was never honored.
I called the BBB, The Texas district attorney consumer division protection, but the only help they gave was to be mediators nothing else.
I even called the legal aid office here in Texas, but they refused to help me, because I am working and in order to help me I have to be poor with no job or food on the table.
I hired a private attorney he charged $700.00 but after I paid him he never returned my calls or wants to see me.
I am paying since November $80.00 to a financial company that bought my contract from rain soft, the original cost of the system was $3900.00 but as of today I all ready paid more than $4600.00 and I still on debt with them, and when I finish paying this stupid machine my overall full payment will be $15,000.
If you can give any advice on how I can stop paying this people andd how I can make them fix my house, because they made holes in the walls of my new house in order to install this system
For my, we do not have any rights as a consumers
Thank you
0 comments