I am so glad I found this site. It is actually great therapy after this harrowing week with the likes of Sears, their service center and their so called National Customer Relations line. Reading the unbelievable stories from Hawaii and Westminster, Maryland actually helps me makes sense of what has happened to me this week in New Jersey. Thanks guys for your stories.
As angry and frustruted as I am, perhaps the four scheduled times that Sears neglected to come to my house as promised to service my late model Whirlpool washer (won't fill with water)... Perhaps it is truly a blessing in disguise. Perhaps the fact, that no one at any level has been of any help to us& Not 1-800-4 MY HOME, not the local Sears authorized repair, not the extememely hard to get to "National Customer Relations" line& perhaps there is good that will come out of this.
I won't go into the very ugly details because truly, I can't bear to repeat it all over again. Believe me, I have been telling them (Sears) for the last two weeks... And the most I have gotten, on a rare occasion, is an apology and another reschedule. Well the one thing I will say is: Just as they expect for me to pay for their time, my time is just as valuable if not more, to be perfectly honest. I, like the gentleman from Maryland, have given them more than enough chances.
The good thing is, I still have a chance to call someone else— to finally be able to wash clothes again at home with a Whirlpool washer that works. If a repair is in your future... (it's likely to happen one day or another)... Save yourself the time. Hire someone who wants to fix your stuff.
Customer Service is paramount and this company is grossly lacking.
I will not buy another item from Sears. I know there are many out there just like me.
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