Called Hotels.com to book a room in San Diego CA, we were told that we would get the room for $99.00 per nite. When we got the e-mail confirmation we were billed $300.00 more for the week. I tried to call and file a complaint with a supervisor, was put on hold many times and was told none were ...
I was surfing the web and found a rate that I wanted to use my Honors points on, but couldn't get it to work correctly. So I picked up the phone and dialed the number. The first question I asked was, if they were Hampton Inn? The reply "yes". Second question, "Can I use my honors ...
I recently used HOTELS.com to book a room for a night. I at first didn't realize that I was even on a site like theirs, but continued on with the booking anyways. The gentleman that I was dealing with told me (LIED!) that I would get the best deal by booking through him, so I did. I was booking for ...
I contacted hotels.com VP of Customer Experience with the following: This is about the room I booked for my wife in Los Angeles, Hotel.com itinerary No XXXX1208XXX. The Howard Johnson property was a 2 star property and we were aware of this when we booked it for 3 nights. The front desk person Yang ...
On July 4th this year I booked Travelodge, rt66, flagstaff, Az thru hotels.com. When we arrived we where told by Travelodge that hotels.com are being declined for non payment and Travelodge are refusing their bookings. I phoned hotels.com to be told they would find me another hotel, while on the ...
Hotels, like rental cars and restaurants, allow you to make a reservation and cancel it within a reasonable period of time before arrival. This is simply a service they must provide to allow people a degree of assurance and flexibility. Companies like Priceline and Hotwire have found a way to ...