If you find a charge on your credit card statement from 'IAN Travel Serves', know that it originated from Hotels.com, a company with incompetent 'Customer Care' and one that appears to practice fraudulent charges. I returned home after a personal trip and discovered a charge from IAN Travel ...
I booked a room on Hotels.com for $109.00. Just for the heck of it, I called the hotel to find out what they would charge me directly. I found out their regular rate is $99.00. I called Hotels.com to request a refund for the difference. Manuel in customer service told me, "We don't refund like ...
I made a reservation using hotels.com. But I had to cancel my reservation outside of the cancellation period. I called them two time and was told by multiple customer service agents that I should get my on night that I was charged credited back and my reward point restored. But after 3 month of ...
Hotels.com does not refund when they receive double payment. Paid for online with credit card and hotel charged the credit card again. Could not get this resolved. Now, two hotels with same name in same city and went to the wrong one. Hotels.com will not honor refund even though the manager of the ...
Hotels.com has always in the past offered fair and attractive accommodation offers. But my last experience has left me with a bitter taste. Today I attempted to book a 3 night stay in Minneapolis. When I input the data, hotels.com suggested a very nice property, one that was within walking distance ...
I booked reservations with Hotels.com over the internet for a 2 night stay in Exton, Pa on May 24-26. My Visa card was billed for $152.00 a night for each of the 2 nights. When I checked out the hotel gave me a copy of a statement showing a charge of $129.20 a night for each of the 2 nights. ...