I booked a KING size bed and got a double (TWO smaller beds...). It was just me, and I was 6.5 months pregnant at the time. I needed a larger bed. I was told by www.hotels.com staff that I would have a KING size room. I arrived to a double room. I was told that www.hotels.com reserves King size ...
I booked a Vancouver hotel from Australia through hotels.com, in March last year for travel in July & received booking confirmation by email. Further confirmation was received from hotels.com three days prior to our arrival. My family & I arrived around 8pm after flight from London, tired ...
I will never again book with hotel.com again. 1 month ago I booked a nonsmoking room with 2 beds with the possibility of adding 2 more roommate. The customer representative said no problem. My 3rd roommate called today to check on the parking status. She then e-mailed me to tell me the room has ...
My wife's flight home got cancelled so she took an earlier flight to beat the storm. Unfortunately, that flight got her into Charlotte, NC at 2am instead of back home to Raleigh. At 11 pm I went to Hotels.com to book her a room at a hotel near the airport since she cannot see well at night. I ...
Hotels.com does not honor their price match guarantee when a coupon is applied. On Nov. 17th, we booked a hotel in San Antonio for Saturday through Tuesday. The rates were $189.99, $144.99 and $144.99 respectively. We also had a ten percent off coupon that we applied to the total. On Nov. 25th we ...
I went online to book a smoking suite. Clicked on the Best Western and was given choice of smoking not smoking room. Clicked smoking. Received confirmation of a smoking suite. When arriving at hotel, was told it was 100% non smoking and they would not give me a refund. Called hotels.com and ...