In March I contacted Hotels.com to make a reservation for a spring break trip for my kids and youth pastors from our church. At the beginning of the conversation they had three rooms available. I gave my information and was put on an extended hold, only to have a rep inform me when she returned ...
I used hotels.com for a 5 night hotel reservation. At the same time, they were running a promotion "Stay 5 nights, get $30 back to your credit card". After the stay, I filled the document and send it to some Arlington TX location, as it was stated in that print. I've never received the ...
Hotels.com does not honor its price match policy. When called on it, their tactic was to stall in hopes that I would get tired of waiting for service. After booking a room with their service, I was searching for the B&B's phone number for some additional information. I happened onto their web ...
I called Hotels.com to ask about the hotel I was viewing on their website. They made the reservation for me over the phone and told me the price of the hotel I wanted. They took my credit card info and then confirmed everything again including the price. I get my email confirmation to find out that ...
Called Hotels.com to book a room in San Diego CA, we were told that we would get the room for $99.00 per nite. When we got the e-mail confirmation we were billed $300.00 more for the week. I tried to call and file a complaint with a supervisor, was put on hold many times and was told none were ...
I was surfing the web and found a rate that I wanted to use my Honors points on, but couldn't get it to work correctly. So I picked up the phone and dialed the number. The first question I asked was, if they were Hampton Inn? The reply "yes". Second question, "Can I use my honors ...