I was lured into booking a trip through Hotels.com because of the free Kindle promotion that they are currently advertising. Unfortunately for me (and even after calling them before I even booked to make sure that my trip would qualify), I later found out that my trip apparently did not qualify. ...
We recently booked a trip with Hotels.com, and today when I checked the prices, they were running a sale on the same vacation package. Every year, my husband and I go to the Caribbean and book through Discountallinclusive or Expedia. We called Hotels.com to see if they would honor their sale and ...
Claim they do not charge a cancellation fee, when in fact, by keeping the money instead of refunding, IT IS A CANCELLATION FEE. ...
Hotels.com should be put out of business by the BBB. This company is practicing very deceptive tactics. I have attempted to contact customer service multiple times to no avail. I have been kept waiting for a rep to answer my phone calls for more than 30-40 minutes, often resulting in the line going ...
I used hotels.com for a hotel reservation in June but had to cancel. I notified the hotel of the cancellation within the time frame set (noon a few days before my scheduled arrival) and was told I would get a full refund through hotels.com (total amount for the full stay had been charged to my Visa ...
I did a lot of travelling in and tried Hotels.com. At first you think your various discounts on rates, but when I got to the hotels and asked what their nightly rate was, it was what I was quoted as a discount or even less than Hotels.com charged me. I tried to get an answer from Hotels.com website ...