Hotels.com does not honor their price match guarantee when a coupon is applied. On Nov 17th, we booked a hotel in San Antonio for Saturday through Tuesday. The rates were $189.99, $144.99 and $144.99 respectively. We also had a ten percent off coupon that we applied to the total. On Nov. 25th we ...
I went online to book a smoking suite. Clicked on the best western and was given choice of smoking not smoking room. Clicked smoking. Recieved confirmation of a smoking suite. When arriving at hotel, was told it was 100% non smoking and they would not give me a refund. Called hotels.com and ...
Included in Hotels.com summertime marketing plan HotelsSummerGiftaway I had been guaranteed a free of charge Amazon Kindle after conclusion of my stay. I never obtained a verification mail or even the Kindle. I've attempted repeatedly to obtain Hotels.com to deal with the problem plus they decline. ...
I prepaid for 2 a night stay at luxury boutique hotel in Quebec City with hotels.com (at their rate of $573). I received a confirmation from hotels.com and requested a late check in as my flight would arrive at 11pm which was clearly indicated on the confirmation I received. However, upon showing ...
I created two distinct space reservations about the telephone with hotels.com for 2 areas within the Days Inn Newburgh Stewart Intl resort. The areas were for disaster protection as a result of blizzard and power interruption. Hotels.com assured that there could be areas accessible however the ...
Hotels.com promised us a hotel stay, free parking and a free shuttle to Disney Land park. When we went to the hotel to check in, we asked what time does the Disney Land shuttle leave, the attendant said there is not shuttle service to DL. We called hotels.com for an explanation and they said that ...