I ordered 2 computer from Dell on 12-7 online. One computer had an offer for a $100 rebate. I received the computer and sent the rebate form with packing slip on 12-27. I received an email from Dell on Feb. 5th saying the rebate is invalid. I called the customer service number on 2-9, I was told ...
After buying warranty for both desk and laptop computers, I find when u need dell they have u on the phone for hours trying to fix without having to send a technician. They even want u to open the tower and look inside. When I said I was nervous about this due to shock. The supervisor on the other ...
I sent my computer to Dell for repair under warranty. They have had it for over a week, repaired it, and sent it back to me at the wrong address. It was therefore sent back to Dell. No one from Dell ever called to tell me what was wrong or when I would receive my computer. When I called to find out ...
I am a lawyer. I say this because it amuses and disgusts me how Dell will try everything in their power to deny coverage on their equipment. When I (somewhat forcefully after 4 hours on the phone and a series of long, more than 15 minute holds) I explained to them that even if my computer was a ...
This company had botched the last 4 orders I placed with them in the last 2 weeks. They have sent the entirely wrong items. I have emailed 34 times to customer service, only to get automated replies. Then 2 or 3 days later I will get an email that does not make any sense. When I attempt to call ...
On October 15th I contacted a sales representative at Dell for some information only. I wanted to know if Dell had memory to upgrade my computer, and if so, how much was it. Specifically I was looking for a "PRICE QUOTE" on a 256 MB memory module. I made it abundantly clear, several ...