They do not have a number like 0 you can push to get directly to a person they make you sit through their menu options which make no sense. Also, instead of silence, they make you listen to that annoying verizon lady trying to sell you more verizon crap!!! People want silence when they are on ...
I have been with Verizon for 5 years. At first there were no major issue since I just had a land line but everything changed in the moment I decided to subscribe to one of their bundle deal in January. I was on the phone several hours until someone told me that there was a residual balance that was ...
Really? $26?!? I spend $2000 on their wireless service and they send my closed DSL account to collections for a $26.66 trailing balance w/o so much as the common courtesy of a phone call or even an email!?! How about sending me a freaking bill? When I moved in February, my wife and I closed our DSL ...
They charge $15.00 per phone if you have your phone shut off due to being (broke, no money, hard times etc). They don't care if you have been a customer for 5 years they charge the fees anyway. They don't care if you can barely pay their outrageous charges as it is and then charge you more money on ...
Verizon is a bunch of crooks. We signed up for bundle phone/internet/Direct TV package in December and they completely screwed up our account. They switched our phone number, unbundled the package and over-billed us for months. I spent hours, literally hours, on the phone with customer service reps ...
Just hung up after about 4 hours trying (with 4 reps) to verify pricing and technical details for FIOS "bundled" services. Each time I called I was told something different, and never were the reps interested in hearing what the last said nor the quoted pricing. Finally, after hearing too ...