Verizon is a bunch of crooks. We signed up for bundle phone/internet/Direct TV package in December and they completely screwed up our account. They switched our phone number, unbundled the package and over-billed us for months. I spent hours, literally hours, on the phone with customer service reps who were at first clueless, then acknowledged their mistake, claimed they would fix it (or that they had), and lo and behold each following bill was still wrong. After canceling our account, we were forced to pay an early termination fee with Direct TV although it was Verizon who had not delivered the service/package they had sold us. Now Verizon is sending us erroneous, fictional bills of final amount due when in fact THEY OWE US A CREDIT. They have assigned us 3 account numbers, trying to make it as complicated as possible for us to unravel the piles of bills and ensuring that their customer service reps can't figure out what's going on because very few can access all 3 accounts at one time. I am now onto my second round of calls with a clueless Verizon advocate person which I'm sure will end up being useless. I am entering a complaint with the Attorney General's Office. If they are doing this to a lot of their consumers, imagine how much money they are stealing from us!
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