They charge $15.00 per phone if you have your phone shut off due to being (broke, no money, hard times etc). They don't care if you have been a customer for 5 years they charge the fees anyway. They don't care if you can barely pay their outrageous charges as it is and then charge you more money on top of it to turn your phones back on! They even sneak in charges like data that you don't even use when you accidentally hit a button on your phone and it starts to connect to the web but never entirely connects! They construct their billing invoices is a way to confuse people especially when you have multiple lines! I had one customer service agent (man) who was very condescending to me when explaining the billing process is very simple and that If I just go over it every month I should see what extra charges I'm incurring and that Verizon is very reasonable etc bla bla bla! Bunch of bull crap! I'm done with them! I am paying the feeeees to get out of Verizon contract next month and getting straight talk for $45.00 per month which includes unlimited everything including 411 calls and data, texts etc!!! Done!
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