I have Verizon FIOS triple freedom and have for some time. I was approached by Comcast and offered the same service for $35 less. I like Verizon and would like to stay with them. I have made 3 calls to customer service and asked them to remove the rental for the 3 High Definition STB rental boxes ...
Several weeks ago I called trying to decrease my monthly bill - they had two separate long distance plans on my bill. I was told that since I had phone and internet, they could offer even bigger discount by bundling. Instead, received emails saying I had upgraded to high speed service, and they ...
Talking Verizon, my blood is boiling. I want everyone to know our whole experience from signing up account with Verizon, install the line and billing. We are new in US, just 2 months here. First, we saw Verizon has the promotion for the Fios Triple Play for $69.99/month in June. We tried to sign up ...
I won't waste anyone's time with the number of minutes/hours I've spent trying to resolve a billing issue that they created. After paying over $800 for FIOS Triple Freedom in the five months I've had it, my account has been suspended for non-payment. A new account # was created when they switched ...
Verizon customer service representative accepted a request from my wife 12-10 2010 to change plan from 750 min to 1400 min plan and told her it was taken care of... January 7 my wife received a bill for $600.00 and now verizon customer service says that they have record of my wife calling in 12/10 ...
I have never experienced such horrible service or lack there of in my life. Long story short, I was double billed due to the fact that Verizon bills you in advance for the month (wasn't told that from customer service) There was chirping and buzzing on the phone line where I couldn't hear clearly. ...