I recently lost everything I own in a house fire, so I called Verizon and told them I needed to cancel my service with them since I am now homeless, I rented the house and did not have renters insurance. The supervisor I spoke with was named April, I told her what had happened and she asked if I ...
Our apt. Complex is wired for FiOS, so on changing rooms I "upgraded" to FiOS from a Verizon DSL dry loop just to have internet. (It seemed a coercion, with no explanation of why even moving web sites said I couldn't just get a dry loop in the new room.) Verizon kept billing me for the ...
When received 2nd bill from Verizon for FIOS services, it included $185 charge for MLB Extra Innings. I called the company to tell them I never watch baseball and didn't order the service. They refused to withdraw the charges. I elevated the issue. They still refused to remove the charges. I wrote ...
Verizon fios commercials talk about their customer satisfaction scores as being much better then their competitors. My experience with Fios has not been great. Anyone out there have good experiences with Fios that is better then others? ...
Today an annoying Verizon 20/20 rep came to my door and was relentless in arguing why I need to change my cable service to their FIOS. I must have stood there 20 minutes as he seemed to have a rebuttal each time I insisted I was happy with my current service and don't want to change anything. I ...
This is my issue: I am being billed at the wrong contracted rate for my new bundle services taken out in Dec 09 - I wrote in to Verizon as well as spent over 26 hours in total trying to deal with this issue both by phone and email. Here is a copy of the letter to them Dear Sir/Madam Re: Order ...