TW has been, literally, a nightmare. We have had service techs out at least twice a year. Sometimes three. One occasion we had the tech tell us the wiring from the pole to our house was "new"..interesting as the wire had the old paint trim color on it... Color was change 20 years prior. ...
In April I was experiencing a myriad of problems with my two DVRs. The picture would frequently "pixellate", the On Demand services were unavailable with error messages and I was constantly needing to reboot my boxes to regain bearable service (taking 10-15 minutes for each reboot). I ...
My wife and I signed up 2 years ago after problems with Direct Tv. I spoke to a supervisor before we signed up and asked if the rate would go up. I was told: "no, we done't have contracts" I said, so the rate will not go up after 24 months? The reply was "yes, that is correct" ...
I called TWC Chinese customer service today, and finally I got my answer. I am lucky one I have to say. SHE (customer representative) is not friendly at all. I can understand everyone is busy, BUT this not the way to treat any customer. I have to say, get someone else who can really help customers!! ...
I called TWC during the week of 5/13 to request a quote for a home phone since I already have cable and Internet with them. The sales rep told me that she could bundle everything (cable, Internet, and phone) for $86.41 a month. I agreed and the install was set for 5/26 evening appointment. The rep ...
I called TWC during the week of 5/13 to request a quote for a home phone since I already have cable and Internet with them. The sales rep told me that she could bundle everything (cable, Internet, and phone) for $86.41 a month. I agreed and the install was set for 5/26 evening appointment. The rep ...