Time Warner Cable tells me all services are disconnected and my account is closed now but, they do see a modem still on your account. It is not supposed to be. I have copies of the communications over the last week that this was a billing error on Time Warner's part and it was being escalated to be corrected and I am supposed to be getting credited and reconnected. I was told this morning that I would be contacted by end of business today and have not been. I was told Thurs May 3 that this was being escalated and someone would contact me to get it corrected and no one has contacted me then a spoke to a rep again this morning because I looked to see if the credit/adjustment had been applied to my account yet and instead more charges had been tacked on and the rep this morning told me I would be contacted by end of business day but the only person who has contacted me was a Time Warner telemarketer trying to get me to sign up for cable service. I contacted a rep tonight who again told me there was nothing they could do and I will be contacted. I was charged a fee for a payment they claim bounced but the payment was never authorized to begin with. The services started on 03/02. I gave a payment at the time I setup the services. The first bill generated of $69.94 on 03/03, for the service period from 03/02—04/01. It included internet charges and the installation fee. Yes, there was a payment made of $29.99 on 02/24 the remaining balance of $39.95 forwarded to the 04/03 bill. I'm supposed to have Internet Broadband (up to 10 Mbps) 1 Outlet WiFi Home Network Service: 6 MONTHS FREE $29.99mth for 12 months and my back balance divided out over 6 mths 58.06 which made the monthly rate as $88.05. I paid 139.88 on 4/23 which was 69.94 for the first bill that was owed and 69.94 toward April bill because I didn't know how much it was since I hadn't received one yet. I should owe 18.11 for the rest of April's bill and now the new bill which is due for May of 88.05 for a total owed of 106.16. My account shows they are trying to collect 362.25 from me right now which is more then double the 106.16 owed. They so not contact me as promised, my services are disconnected for no reason and I can not get anyone to speak to me to resolve this. They just tell me they have to escalate it and someone will call me. Lynne Choate
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