On March 20 we had lighting strike our condo. As of that day we still do not have Internet, Cable or Phone service. I contacted TWC Customer Service requesting service. Job#674832 was assigned. March 21-David (Tech) with TWC arrived, after finding that the main cables in attic was smoked and DCOM ...
For over a month, I have been having a signal problem with a few changes, TWC has been to the house 3 times so far and the issue is still not resolive. I woke this morning and I had NO SIGNAL through out the house just a banner on the screen. No Cable basic or Digital. No Interenet. I was just told ...
Time Warner agreed that they should send me a credit check for over $200. I was told I would receive it in 7 to 10 days. After 20 days I called again and was told it would take 4 to 6 weeks to receive my check. This is ridiculous. I pay my bills on time and expect a timely amount of time for refund. ...
When I moved to a semirural area in upstate NY in I inquired about T-W cable, and the co. Rep. Told me that it would cost me $3,200 to install the actual cable outside. I declined, and they called me back and said, how about $600? I said yes, and paid it. Then I got the triple play and paid $99 a ...
I was subscribed to Time Warner for cable tv, phone, and internet while living in Owensboro, KY. When I phoned to upgrade my service near the end of my contract I was told I could lock the fee with a 2 year contract. The representative told me there would be no cancellation penalty if I relocated ...
I was offered a $200.00 gift card in November if I chose to switch my internet and home phone, as well as cable TV to Time Warner. All I needed to do was submit the forms and be a customer in good standing for 90 days. I have inquired several times at the Time Warner Office in West Hollywood as to ...