I just found out today that TWC charges $4.99 reconnection fee every time your cable service is interrupted. I've been with them over 5 years and have never been made aware of this fee nor is it anywhere on my bill. After escalating my call to the Senior Supervisor Tammy, I was told that an insert ...
I switched to TW Cable in Sept. because I was promised a $200 gift card. I emailed them all the documents they wanted and waited the 90 days, then called. They told me it could take another 90 days for the gift card to get mailed out. I have been calling every month and just getting the same ...
I had 5 dvr's, over 200 channels, highest speed internet and phone for not over $100. I then needed a fax line and several customer service agents told me "distinctive ring" for fax lines was not available at twc. I run a business out of my house now and needed fax line, i called at least ...
This is one of the worst experiences I've had in a while. Website technology has grown, and became more advanced, I'll give them this, but to make a website force the user to double login in order to pay a bill, and then to ask for a "Customer Code" which is apparently located on a ...
TW has been, literally, a nightmare. We have had service techs out at least twice a year. Sometimes three. One occasion we had the tech tell us the wiring from the pole to our house was "new"..interesting as the wire had the old paint trim color on it... Color was change 20 years prior. ...
In April I was experiencing a myriad of problems with my two DVRs. The picture would frequently "pixellate", the On Demand services were unavailable with error messages and I was constantly needing to reboot my boxes to regain bearable service (taking 10-15 minutes for each reboot). I ...