We have put in a request to have a tear fixed on our $1200.00 leather chair since 08-19-04 and they still have not responsed to our phone call or faxed information. The first request we made in august for the frame they would not come out and fix, so Levitz had someone come out and fixed it. This ...
You must read the last paragraph On December I purchased A couch from Factory direct furniture in oklahoma city and also purchased a stainsafe warranty. On August 3rd I notified stainsafe in writting about an accidental burn to the fabric. Stainsafe sent me a letter of Authorization for replacement ...
I had bought the warranty for my leather sofa as part of the leather sofa purchase 5 month ago. The warranty clearly states what is covered but none of it is apparently honored by Stainsafe. I send e-mails, called customer service and they all say the same but use different reasons. Not covered. ...
If you purchased a furniture warranty from Levitz furniture company, sorry to tell you your warranty if WORTHLESS! That is because the warranty is through Stainsafe, Inc. I just called Stainsafe, Inc of Palm Beach Gardens, Florida regarding several rips on my couch. After speaking to one of their ...
On October 27. I waited on hold for a Stainsafe customer service representive for over 20 minutes to file a new claim for my loveseat that had been damage on October 26th. I finally get Taryn, expalined to her in full detail the stains on my loveseat. She told me my claim had been denied because of ...
Stainsafe is a scam! I have 4 dinning chairs that they refuse to clean. They say it is more cost effective for them to be replaced, but the chairs have been discontinued. I called several times and they gave me the run around. I read my contract to them and told them to tell me where in the ...