I purchased two leather chairs and an accent table from a Flexsteel store in Vernon Hills, Illinois. I paid $229 for the protection plan. The only thing I was given was a brochure for the protection plan. When my accent table was damaged by spilled water, I pulled out my receipt and brochure only ...
We too have been taken to the cleaners (no pun intended) by Stainsafe. We have been getting the run around for 10 months and after much effort and time they have denied our claim for bogus, boilerplate reasons. Sound familiar. We have protested our case and if nothing is done we will report to BBB ...
Purchased a 5 year Leather warranty for $169.00 from Stainsafe thru McGreggors Furnature Co in Coralville, IOWA in April. In June we reported to Stainsafe that the cushions were failing / cracking. They accepted our claim, assigned a number and sent a report MONKEY out to "FIX" the issue. ...
Stainsafe did not abide by their warranty terms. I had two stains on my table. Because there were 2, they said I was negligent and did not contact them in time. They were going to send a rep. Out to see if they could fix the stains. After not hearing from them for over 3 weeks, I called them. They ...
I have been battling this company since 2001. I purchase furniture (couch, loveseat, and tables) from Levitz Furniture in Tukwila, WA.in 3. I had a problem with the back of the couch. I first called Levitz, thinking that my warranty was with them. They informed me that the first year of my 7 year ...
We purchased a leather sofa set from Harlem furniture in October. Harlem furniture also sold us Stainsafe Companies warranty for the sofa set. The sofa set is really loosing its color and getting out of shape in just one year of the purchase. This is really frustrating as we have spent big bucks on ...