I purchased all my living and dining room furniture from Ashley Furniture Homestore 3020 Market Place Ave. Bryant, Arkansas 72022 (501) 687-0409 on 10/12/02 and also purchased the 5 yr. Stainsafe Comprehensive Furniture Care Plan that cost $199.95. It clearly states on my written warranty that ...
Do not buy warranty from levitz; they use stainsafe! We purchased a sofa from Levitz with a 7 year warranty from Stainsafe on 7/5/01. On 2/24/03 peeling and cracking occured. We immediately called Stainsafe to submit a claim. Yes, they said, peeling and cracking is covered we'll send out a ...
I informed the c/s dept of the two stains. The company said I should not have used water to wipe off a mud stain on ottoman. The Kool Aid stain was denied so I called back to speak to someone else and they said it was covered so I asked them why my claim was denied. They told me that I stated it ...
I purchased a Leather couch about 3 years ago, protected under the stainsafe warranty. After the first year some of the leather had cracked, so I called to have those pieces replaced, then the runaround began. For the last 2 years, every week I have called stainsafe, trying to get them to honor the ...
Purchased a leather couch 09/00 from Homelife. Finally received 2/01. Notified Stainsafe 11/01 of tears in couch and broken recliner mechanism. They sent someone out in 12/01 who went over the furniture and "placed a claim". In 1/02 we received a letter from Stainsafe stating "all ...
I have had many problems with this company not answering emails to claims and taking forever to follow through. Today is a different story in relation to customer service with this company. I filed a claim on 11/12/03 still have not had a response from them per there form: In response to your ...