We too have been taken to the cleaners (no pun intended) by Stainsafe. We have been getting the run around for 10 months and after much effort and time they have denied our claim for bogus, boilerplate reasons. Sound familiar. We have protested our case and if nothing is done we will report to BBB ...
Purchased a 5 year Leather warranty for $169.00 from Stainsafe thru McGreggors Furnature Co in Coralville, IOWA in April. In June we reported to Stainsafe that the cushions were failing / cracking. They accepted our claim, assigned a number and sent a report MONKEY out to "FIX" the issue. ...
Stainsafe did not abide by their warranty terms. I had two stains on my table. Because there were 2, they said I was negligent and did not contact them in time. They were going to send a rep. Out to see if they could fix the stains. After not hearing from them for over 3 weeks, I called them. They ...
I have been battling this company since 2001. I purchase furniture (couch, loveseat, and tables) from Levitz Furniture in Tukwila, WA.in 3. I had a problem with the back of the couch. I first called Levitz, thinking that my warranty was with them. They informed me that the first year of my 7 year ...
We purchased a leather sofa set from Harlem furniture in October. Harlem furniture also sold us Stainsafe Companies warranty for the sofa set. The sofa set is really loosing its color and getting out of shape in just one year of the purchase. This is really frustrating as we have spent big bucks on ...
I purchased all my living and dining room furniture from Ashley Furniture Homestore 3020 Market Place Ave. Bryant, Arkansas 72022 (501) 687-0409 on 10/12/02 and also purchased the 5 yr. Stainsafe Comprehensive Furniture Care Plan that cost $199.95. It clearly states on my written warranty that ...