On July 15 I scheduled online a wheel alignment with Sears Automotive for my 2009 BMW SUV. I paid $76.95 via PayPal. July 16 I took my car to the local Sears Auto Center, where the Service Manager told me that in order to do the alignment, they would have to drill holes in my car's struts at an ...
Recently, our Sony projection screen television quit working. The television is six years old. We have been paying for a service agreement on it, a washer and dryer, a dishwasher, a refrigerator freezer, and a camera. Obviously we do a lot of business with Sears with all of the service agreements. ...
I researched probable causes as to what could be wrong with my gently used "heavy duty" washer. I have found that it is the flaw (Spider Assembly) that Sears and Kenmore are WELL aware of. At this time I would like to know exactly what Sears is willing to do to resolve this matter? ...
Tried to purchase this battery on-line today, it says buy on-line pick-up in store. No box to select this feature, so I called Sears 1-800-469-4663 to maybe order over the phone or get help to make the purchase on-line and was transferred a couple of times and finally to a young girl who spoke ...
October 28 Dear Sears, I am writing this letter to make you aware of the need for improvement in your customer service area. On August 7, I was in your Kentucky Oaks, Paducah, KY store to purchase a stove and refrigerator along with the additional 5 year insurance. I had done my research on price, ...
Paid for central air install. Salesman was pleasant. Once Sears cashed our check everything went down hill. Salesman never answered calls or e-mails, maybe he quit, Install took weeks just to schedule and then the installers took twice as long to finish job as we were told it would take. Several ...