I am going to start by saying how much I like Sears Auto Center and have been a regular customer since the late 80s. I have Craftsmen tools and yard equipment because they have a fair price and have kept there delivery time one schedule. But In November I purchased four Michelin tires for my ...
I've been offered a service agreement on my refrigerator when I called for repair appointment in May. The agreement included replacing a refrigerator if it cannot be fix. 4 months and 7 service appointments later my frdge still does not work, and every technician that comes, replaces a part ...
I just want to start by saying how MAD i am right now cant even explain. Your Customer service REP hanged phone on my Husband. Way to GO!!! We are having issue with our refrigerator from past year. So many visits been made and got it fixed. From past 2 days we are having issues again but this time ...
My name is Shanika Case# 6012378. I am appalled by the lack of customer service at Sears from the local store to the representatives over the phone and managers from the executive office. I spoke to a case manager by the name of Ikhlvs Mirza who for starters barely speaks English. He is the rudest ...
In July I purchased a Kenmore over-range microwave, model 721.8503 manufactured in May. One week after the warranty expired, it stopped heating and the turntable stopped working. A microwave should last longer than one year. I requested a replacement in writing, but have not gotten a reply. I tried ...
My microwave stopped working two weeks ago. After arriving four hours late for his confirmed appointment (8-Noon, arrived just before 4 PM), the tech could not order the part needed to fix it, so told me the microwave would be replaced - so far, OK. Now, after numerous phone calls to the robo-hell ...